Project Manager / Senior Project Manager

Job Description

Type: Full-time

About Us

By leveraging advanced technology and data insights, we help our clients stay ahead of the curve and achieve their goals more efficiently.

If you're driven by innovation and want to make a significant impact, Fello is the place for you!

About You

You are a proactive, process driven delivery / project management professional with strong communication skills, a customer-first Do-It attitude, and adept at leadership, people person, strategic planning, and risk management. You're passionate, detail oriented, thrive in fast-paced environments and are excited about the opportunity to make a tangible impact.

• Project Planning, Management, DIY and Execution:
• Lead and manage medium to high complex product implementations from Kick-Off through Launch, ensuring all milestones and deadlines are met.
• Develop plans, including scope, budget, schedule, resource allocation, and risk management.
• Refine and streamline goals, objectives, and key deliverables in alignment with the organization's strategic priorities.
• Be hands on to be able to implement the product for customers.
• Team Leadership and Management:
• Lead a cross-functional team of Solution Experts, providing clear direction, motivation, and support throughout the Implementation and Support lifecycle.
• Coordinate and allocate resources effectively, ensuring team members are clear on responsibilities and timelines.
• Foster a collaborative environment to ensure team cohesion and successful project execution.
• Build, Measure and Monitor KPI's Monthly, Quarterly.
• Conduct regular 1X1s with the team, seek and provide feedback
• Stakeholder Communication:
• Serve as the primary point of contact for Clients, Leadership team and internal stakeholders.
• Provide regular project updates and status reports to stakeholders at all levels.
• Address issues, concerns, and changes in a timely and efficient manner.
• Risk and Issue Management:
• Proactively identify, assess, and manage project risks and issues, developing mitigation strategies.
• Monitor project progress and adjust plans as needed to resolve obstacles and keep projects on track.
• Manage escalations promptly and lead them to closure.
• Quality Assurance:
• Ensure that deliverables meet the required quality standards and are in line with implementation specifications and expectations.
• Implement processes to monitor and ensure compliance with organizational standards and regulatory requirements.
• Project Documentation and Reporting:
• Drive comprehensive project documentation, implementation playbooks, support playbooks, including but not restricted to plans, reports, meeting minutes, and status updates.
• Prepare and present post-project evaluations and lessons learned to improve future project outcomes.
• Continuous Improvement:
• Contribute to the development of best practices, processes, and methodologies
• Mentor team members, providing guidance and support for their professional development.
• Collaboration:
• Collaborate with Sales, Customer Success to drive synergies between the entire Sales -> Implementation -> Success process ensuring Customer Delight
• Operations:
• Help drive operations around
• Billing & Subscription
• 3rd party integrations
• Internal process improvements & automations
• Product Enablement
• Customer Success

• Bachelor's degree or similar.
• Willingness to support until 3:00 pm EST.
• Experience:
• 12 - 15 years of experience in project management, with a focus on managing complex projects.
• Experience in SaaS, Startup's will be preferred
• Proven experience in leading cross-functional teams and managing multiple stakeholders.
• Strong background in risk management, resource management, and budgeting.
• Experience in Agile, Waterfall, or hybrid project management methodologies.
• Project Management Professional (PMP) or similar certification (preferred).
• Experience with CRMS, Hubspot (preferably)
• Skills:
• Exceptional leadership, communication, and interpersonal skills.
• Strong problem-solving, analytical, and decision-making abilities.
• Expertise in CRM systems / project management software and tools
• Ability to manage competing priorities and navigate complex organizational dynamics.
• Deep understanding of project management methodologies and best practices.
• Problem-Solving Skills: Strong analytical skills to resolve discrepancies, customer inquiries, and other issues promptly.
• Organizational Skills: Ability to manage multiple tasks and deadlines effectively in a fast-paced environment.
• Tech-Savvy: Comfortable using CRM, billing software, and ticketing systems. Experience with SaaS platforms, Chargebee, or similar tools is a plus.
• Customer-Centric Mindset: A customer-first attitude, with a focus on providing excellent service and maintaining positive client relationships.

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Generous vacation policy and paid holidays.
• Flexible work schedule and remote work options.
• Professional development opportunities and ongoing training.
• A collaborative and supportive work environment that encourages innovation.

Join our team as a Project Manager / Senior Project Manager and play a key role in driving efficiency and success for our organization. Apply now!