Customer Experience Role - Credit Card (1-5 yrs)

Company Overview: Organization is a global neo-bank that provides seamless access to essential financial services such as bank accounts, debit cards, credit cards, and more for immigrants moving outside Indian borders. Cross border neo-bank which helps migrants get access to credit in the new country based on their home country credit score.

• Communicating with customers through various channels (email/chat)
• Take ownership of the tickets and resolve the inquiry to customer's expectations to deepen the relationship and achieve highest level of customer satisfaction
• Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
• Keeping records of customer interactions, transactions, comments, and complaints.
• Build rapport quickly with customers/clients and put them at ease
• Proven high initiative and energy level with good influencing, decision-making and collaboration skills
• Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
• Keeping yourself updated on company products to effectively manage customer queries

REQUIREMENTS :

• Male Candidate Preferred
• 1 year to 3 years of experience working in customer support roles
• Hands on chat support
• Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
• Open to work in shifts (rotational day and night shifts)
• The role is based out of Bangalore (Work from Office)