Support Analyst

apartmentPracto Technologies Private Limited placeBangalore calendar_month 

Job Description

Imagine having not just a job but a mission-a mission to shape the future of healthcare with a team of talented, passionate individuals, impacting billions of lives globally. That's what we do at Practo!

Who We Are:

Practo stands at the crossroads of health and technology, developing products and solutions that impact one of the most personal aspects of life-health. Healthcare is deeply personal and emotional for everyone involved, from the doctor community to patients and their families.

As an evolving, highly regulated industry, healthcare requires innovative, thoughtful solutions.

Are You a Fit

Are you driven to make a difference in healthcare Do you think from first principles, enjoy solving complex problems, and have an entrepreneurial mindset with strong problem-solving skills Are you skilled at collaborating across teams If yes, you may be the person we're looking for.

Position: Support Analyst / Senior Support Analyst

Experience Needed:

Experience as a System Admin, Office Admin, or Department User in a 50+ bed hospital using HIMS, or experience in an HMS company.

Key Responsibilities:

  • Respond to calls and email requests from HIMS users in hospitals.
  • Identify resolutions for issues, curate tickets, and escalate to the appropriate resolver group.
  • Communicate effectively with clients about ticket resolutions and timelines.
  • Collaborate closely with the resolver team to ensure timely updates.
  • Demonstrate strong understanding of application limitations and bug resolution.

Skills Required:

  • Proficiency in HTML and SQL (PL SQL / MySQL) is an advantage
  • Ability to customize reports using SQL queries (PL/SQL).
  • Familiarity with hospital operations and HIMS is an advantage.
  • Excellent communication skills in English and one regional language.

Working Conditions:

  1. day workweek with rotational weekends off.
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