Technical Consultant - L2

Overview:

Role Purpose

The technical consultant professionals will provide technical expertise to plan, analyse, define and support the delivery of technical capabilities for client’s transformation, enhancement, advanced problem-solving skills and support projects.

They will use a mix of consultative skills, technical expertise to effectively integrate packaged technology into our clients’ business environment and achieve business results.

Candidates in this role will also contribute to pre-sales support and practice development activities for their respective technical area of expertise.

This role requires experienced candidates for several positions and seniority levels

Do

Delivery:

• Independently work as an expert in the respective SAP technical workstream for an SAP implementation/conversion/development/enhancement /support project
• High level design, detailed design and develop technical / integration solutions to meet those needs
• Work with clients to understand their business needs and processes
• Participate in technical and technology workshops to understand and deliver integration requirements
• Drive client discussions to define the integration requirements and translate the requirements to the technical solution
• Provide training and support to end-users
• Write technical specifications and test plan for development team to ensure test driven development
• Manage projects and timelines
• Provide expert support to various projects and delivery engagements as and when required
• Drive innovation/transformation agenda in large existing accounts, provide delivery
• Provide delivery support and escalation management
• Interaction with SAP and with party partners

• Capacity Building - Mentoring teams, driving certifications etc.,
• Capability Building - Developing tools, automation and GenAI frameworks, best practices etc.,

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

• To report on project progress
• To manage client escalation
• To seek any help that is required to deliver requirements successfully

• Guide, develop, mentor fresher in SAP
• Seek support for upskilling/certification
• Develop reusable components for common requirements

• Provide technical inputs for proposal
• Provide resource requirement for proposed solution of respective track
• Participate client meetings/orals/workshops

External

Process/Business owner from

• Understanding the scope and business requirement
• Prepare technical specification and test plan to start development work
• Act as POC for respective technical module / workstream throughout the project lifecycle (Design-Develop-support)

Display

Lists the competencies required to perform this role effectively:

• Technical Competencies/ Skill

Competency Levels

• Business requirement / scope understanding of respective technical area
• Prior work experience in respective SAP technical area
• People & Customer management

• Proficient in respective SAP technology and own end to end responsibility of respective track working with functional experts or Architects
• Proficient to discover existing SAP applications and interfaces, experience to analyze and identify migration opportunity of existing interfaces and applications
• SAP S/4HANA Certification(s), in core technology areas
• SAP consulting experience including customer facing implementations, conversion, rollout, support and expert advisory assignments in S/4HANA environment
• Experience in clean core approach and cloud adaption
• Good understanding of the integration aspects within SAP applications

Expert

NA

Master

• Behavioral Competencies/Secondary Skills
• Experienced in a multi-cultural, multi-location distributed global delivery setup
• Excellent communication skill in verbal and written English
• Very good capabilities and experience in people management and stakeholder management

Deliver

No.

Performance Parameter

Measure

1

• Consider existing skill levels & measure cross skills & upskills acquired to remain current on new development in respective SAP Technical module

2

• As defined by clients SLAs

3

• Measure effectiveness in initiating changes, adapting to changes from old methods when they are no longer effective
• Measure overall adaptability/flexibility to move from one project to another project

4

• Measure effectiveness in accomplishing work assignments through subordinates; delegating & coordinating effectively

5

• Measure Responsiveness & courtesy in dealing with external customer, internal staff, teammates in courteous manner