Cafe Manager

Job Description

Key Responsibilities:

• Day-to-Day Operations Management: Oversee all daily operations of the cafe, ensuring efficient service and smooth functioning.
• Staffing & Crew Management: Screen, hire, and onboard new crew members, ensuring they are trained in proper cafe operations.
• Employee Training: Provide comprehensive training to employees on the preparation of menu items, ensuring adherence to established SOPs for consistent product quality.
• Shift Management: Maintain updated shift-wise records of daily operations, including staff attendance and operational reports.
• Customer Service Excellence: Ensure the highest levels of customer satisfaction through attentive service and high product quality.
• Inventory & Stock Management: Track inventory levels and work with suppliers to ensure necessary stock for day-to-day operations.
• Financial Oversight: Monitor revenue and expenses to ensure the cafe meets financial goals.
• Compliance: Ensure that the cafe complies with all health and safety regulations.

Qualifications and Skills:

• Any Graduate with 13 years of experience in a cafe or restaurant management role.
• Experience in managing day-to-day operations of a food establishment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to train and guide staff in product preparation and customer service.
• Strong organizational and multitasking abilities.
• Understanding of inventory and financial management in the foodservice industry.
• A passion for delivering excellent customer service.