SDR Operations Manager

Job Description

What you will do

Manager - SDR & Marketing Operations

Location: Navi Mumbai | Full-time (Hybrid)

GEP Worldwide is a global market leader in unified Procurement & Supply Chain solutions. With 25 years of experience, we serve 550+ global customers in 110 countries with 6000+ employees in 27 offices across Europe, Asia, Africa, and the Americas.

We are seeking a Manager with a minimum of 8 years of experience to lead and optimize our SDR & Marketing Operations function. This role is responsible for driving operational excellence, managing cross-functional teams, and ensuring the success of Sales, SDR and Demand Generation strategies.

Key Responsibilities:

• Sales & SDR Operations - Manage Sales & SDR processes and ensure data-driven decision-making through Salesforce, Outreach and Power BI visualizations. Own Sales & SDR team alignments & routing.
• Automation - Focus on automating Sales, SDR and Marketing processes, lead management, and campaign execution.
• Demand Generation Operations - Execute strategies to increase inbound and outbound efficiency.
• MarTech - Own tools like Outreach and have a good understanding of its integration with Salesforce and other associated tools for streamlined operations.
• Salesforce Reporting - Generate insights through detailed dashboards and performance analytics.
• Outreach Campaigns & Reporting - Oversee campaign requests, get campaigns created and executed in time with real-time reporting.
• Team Management - Lead, mentor, and develop a high-performing sales and marketing operations team.
• Maintain Data Hygiene - Collaborate with various teams and ensure that data hygiene is maintained in our CRM, tools and repositories like Salesforce, Outreach, PowerBI etc.

We are here for you:

• Having the opportunity to work with a diverse and global team made up of outstanding professionals who are experts in their fields is a rewarding experience
• Excellent opportunities for career development and training
• Our employees are known for their service excellence, positive attitude, enthusiasm, teamwork, continuous learning, and accountability
• The possibilities are endless when you work at GEP Worldwide. You are now sitting in a position where you are welcoming ideas and the possibility of growth, being recognized for your unique contributions, developing a strong sense of purpose, and being complemented with a fun, flexible, and inclusive working environment - apply now if this sounds like a company you belong to.

What you should bring

Skills & Experience:

• 8+ years of experience in Sales, SDR & Marketing operations, CRM management, and Demand Generation with tools like Outreach, Salesforce, Pardot etc.
• Strong leadership skills with a proven track record in people management and performance growth.
• Ability to collaborate with Sales, SDR, Marketing and Leadership teams to drive operational efficiency.
• Data-driven and Entrepreneurial mindset with expertise in reporting, analytics, and automation tools.
• Hands on experience of tools like Bearworks, Zoominfo, Avention, Insideview etc. is a plus