[ref. f46904321] Field Technician, India and SEA

Job Description

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Description

Abiomed attracts and retains exceptional talent with our collaborative culture, passion for our work, and a strong commitment to employee professional development.

The Field Service Engineer will also provide telephone support to Abiomed's customers and Abiomed's field-based Sales, Marketing and Clinical Teams. This individual will also assist the Engineering/Quality PME Teams with complaint follow-up, investigation and closeout as required and overall responsible for equipment calibration in the lab.

• Conducts preventative and corrective maintenance of electro-mechanical life support consoles.
• Provides technical support to customers on all company products and services.
• Manage accounts in a prescribed territory.
• Maintain on time calibration and standards as required for all test equipment used in the process of servicing.
• Manage and service as required to Abiomed's pool of service loaners and marketing console.
• Schedules and make preplanned service visits to customers with collaboration from FS-Operations.
• Work with Service operations to review customer orders and establishes improvement plans.
• Provides basic telephone support to Abiomed's customers, and Abiomed's field-based Sales, Clinical and Marketing teams.
• First inline to support onsite calls on Abiomed product line.
• Support new product introduction to market with collaboration from project managers.
• Ensures compliance to Regulatory standards, able to follow established SOPs, processes, and procedures.
• Subject master expert of products to ensure proper service and customer satisfaction.
• Evaluates, diagnoses and repairs malfunctioning equipment in response to service calls.
• Provides technical support for upgrades and other special service programs to support field service activities.
• Prepares technical analysis reports and documents as required.
• Follows up with customers, gives technical and professional support.
• Create work instructions to operationalize service implementation of tasks in service devices.
• Develops technical needs forecast by account and submit to management.
• Assist Engineering with complaint follow up, including evaluation, testing, investigation, and closeout.
• Train and mentor junior cohorts in FS department

• 5-8 years of experience servicing and supporting electro-mechanical devices or consoles is a must
• Associates degree or higher required, degree in Electrical or Mechanical Engineering Technology strongly preferred
• Demonstrated knowledge of / familiarity with electrical circuits and components
• Demonstrated familiarity with WIFI connectivity and networking.
• Demonstrated mechanical aptitude and ability.
• Demonstrated ability to follow written and verbal SOPs, and document work
• Ability to lift and move up to 70 lbs.
• Willingness and ability to travel internationally and domestically on occasion, up to 25% of the time
• Ability to adapt and execute to changing workload environment.
• Detail-oriented individual, focused on quality

Qualifications

Preferred Qualifications:

• Medical devices experience a must
• Working knowledge of SAP and Salesforce
• Familiarity with general regulatory guidelines as it pertains to the servicing of medical devices
• Manufacturing experience