Customer Care Executive Jobs Opening in Orion Express Logistics Private Limited at Pune-Others, PuneLess

Join our innovative team to revolutionize the transportation industry with our EMT Transport app.Engage with transport industry professionals via calls to introduce our EMT Transport app, explaining its benefits and features.Conduct feedback calls to gather user insights and document customer queries.Relay important customer feedback and queries to the sales team for prompt action and follow-up.Manage communication through WhatsApp, sending informative messages and providing support via chat to assist clients effectively.Scanning documents, saving them on a computer & upload on ERPKey Responsibilities:Outbound Calling & Lead Generation – Contact truck drivers, fleet operators, and transport business owners to introduce the EMT Transport App.Explaining App Features & Benefits – Clearly communicate how the app can help in fleet management, trip planning, fuel savings, and efficiency.Customer Query Handling – Address user questions and concerns regarding app registration, usage, and troubleshooting.User Onboarding Assistance – Guide new users through the sign-up process and help them get started with the app.Maintaining Call Records – Document call details, feedback, and follow-ups in the CRM system.Building Customer Relationships – Develop trust with transport professionals by understanding their needs and offering solutions.Achieving Targets – Meet daily or monthly targets for call volume, app downloads, and active users.Providing Support & Escalating Issues – Help users resolve technical difficulties and escalate major issues to the tech team.Collecting Customer Feedback – Gather insights from transport professionals to improve app features and services.Collaborating with Marketing & Sales Teams – Share user concerns, suggestions, and market trends with internal teams.Skills Required:Strong Communication Skills – Ability to speak clearly, confidently, and persuasively.Industry Knowledge (Preferred) – Understanding of the transport/logistics sector and its challenges.Sales & Persuasion Abilities – Capability to explain app benefits and convert leads into users.Basic Technical Skills – Familiarity with mobile apps and ability to guide users in downloading and using the EMT Transport App.Problem-Solving Attitude – Ability to handle objections and offer solutions to customer concerns.Multilingual Skills (Preferred) – Proficiency in Hindi, English, and regional languages for better communication.Basic Computer Knowledge – Experience using CRM tools, MS Excel, and call management systems.More information about this Customer Care Executive JobPlease go through the below FAQs to get all answers related to the given Customer Care Executive jobWhat are the job requirements to apply for this Customer Care Executive job position?

Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.

Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)