Change Management Specialist
Job Description
Job ID 2025-13766 Date posted 10/03/2025 Location Bengaluru, India Category IT
Job Overview
We are looking for a proactive, adaptable, and dedicated individual to join our team of IT Service Management Professionals within the Value Delivery Office. You will be responsible for driving, governing and optimizing the IT change process to ensure minimal disruption to business operations, while leading governance, compliance, and continuous improvement initiatives.
Responsibilities- Drive, govern, and continuously improve the Change Management process, ensuring alignment to SLAs and critical metrics for change implementation.
- Establish and implement policies, procedures, and standard methodologies related to change.
- Act as the Change Manager, reviewing, approving, and leading all aspects of IT changes.
- Chair the Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings.
- Ensure IT changes are efficiently planned, tested, implemented, and detailed.
- Collaborate with team members to minimize risks and service disruptions.
- Develop key performance indicators (critical metrics) and reporting dashboards for change efficiency.
- Deliver training and mentorship to Change Management teams and process collaborators.
- 12+ years of hands-on experience in ITSM processes, with a focus on Change Management.
- Proven experience leading Change Management processes in large organizations.
- Strong knowledge of ITSM tools (ServiceNow, BMC Remedy, etc.)
- ITIL 4 Managing Professional or Strategic Leader certification preferred.
- Understanding of DevOps is required.
- Experience working with multi-functional teams to lead complex changes.
- Ability to lead change management governance, reporting, and compliance.
- General conceptual understanding of IT infrastructure and applications.
- Strong problem-solving skills and negotiation skills.
- A highly analytical approach, with good knowledge of process re-engineering and optimization.
In Return
You&aposll be an integral part of a multifaceted and diverse team of highly-skilled planners, coordinators, and problem solvers. Arm&aposs growth trajectory provides strong career progression opportunities and one of the most vibrant environments to work in the sector.
Accommodations at Arm
At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email
Hybrid Working at Arm
Arms approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility.Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the teams needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution.
Please talk to us to find out more about what this could look like for you.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and dont discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.