IT Operations - Analyst

Overview:

Your responsibilities will also include interacting with user and product owner teams.

Furthermore, as part of your role, you will act as an L1 support team member, providing support to global users. This will involve understanding user requirements and assisting them to get right access in timely manner.

We are seeking someone who is proactive, detail-oriented, and capable of effectively managing multiple tasks and deadlines. Strong communication skills and the ability to collaborate with different teams will be essential in this position.

Responsibilities:

• Keep track of all user access request, and ensure timely tickets are worked upon and closed.
• Maintain health check of all the application, including discussing with POC, on preparing documentation.
• Communicate with internal/external client users regarding the issue which they may face while accessing the Platform.
• Manage existing Technology SharePoint site, including identifying areas for improvement, and making sure all documentation is classified, centralized and up to date
• Act as a first POC for global users for access management, New Application/project creation, New client On-boarding within Tool.
• Manage CRM (Hubspot) tool for communicating important updates on technology wide initiatives
• Constantly discuss and improve our internal processes and tools
• Collaborate with Product to create and deliver information on new product/feature, to include FAQs, deep dive sessions, product demos, etc.

Qualifications:

• 2-3 years of experience as Technology Operations Analyst, or in similar role.
• Ready to work in 24/7 monthly Rotation shift.
• Self-motivated and action-driven with the ability to take initiative, execute and follow-through
• Ability to clearly articulate technical and functional information to various audiences, both verbally and written
• High degree of organizational skills and ability to reprioritize based on business needs
• Excellent written and verbal communication skills
• Strong attention to detail, extremely well-organized and able to deliver against multiple simultaneous tasks with excellence
• Good working knowledge of Microsoft tools (Office, SharePoint), CRM (JIRA, Hubspot) and reporting tools (PowerBI, Tableau etc.)
• Comfortable working in a fast-paced environment

Preferred Skills:

• Experience in managing Atlassian platforms (JIRA, Confluence, JSD etc.).
• Good troubleshooting skills.
• Experience with databases and using SQL to query data
• Some background/understanding of web analytics tool basics: tag, cookies, data attributes, data layer, variables.
• Hands-on experience with online advertising technology and systems (Google, Amazon, Facebook, etc.)