Business Operations Associate - M&E

Job Title - Business Operations Associate – Meetings and Events

Must have skills: Cvent or any other Meetings Technology

The ideal candidate will possess strong communication skills, a passion for event coordination, and the ability to manage multiple tasks efficiently.

• Independently Support 8-12 Simple, Medium, and High events at one time with consistent and quality customer support
• Accuracy in the completion of assigned tasks and deadlines, team processes and standard operating procedures
• Follow communication process flow
• Updates process forms in a timely manner
• Supports the creation of the event websites and registration, invitations and other emailed communications, per customer requirements
• Consults on event requirements and site features
• Coordinates site testing and final sign-off with customer
• Creates event reporting package with updated reports
• Integrates site data with MMS (Salesforce), On24 and Touchcast
• Sends initial invitation and/or provides final site URL
• Sends additional rounds of invitations and communications
• Coordinates changes to attendees, waitlists, rooming lists, approvals and capacities w/event owner
• Manages event websites and registration changes
• Sends post-event feedback surveys
• Manages post-event technology tasks (upload final participant lists, communicate web build hours/fees, complete final billing process form, close-out checklist)
• Support taskforces and special projects (as assigned)

• Experience with Cvent platform will be a huge plus.
• The person should be willing to work Night Shifts (9 am to 6 pm US Eastern time)
• Ability to communicate effectively and support customers from various countries and time zones
• Comfortable speaking with customers in our universal business language; English
• Excellent customer service
• Excellent time management skills
• Ability to problem solve customer and team issues
• Multi-tasker
• Effective Written and Verbal Communications Training
• Ability to work independently
• Strong Microsoft Office skills and adept to working with new technology (Word, Power Point, Excel)
• Self-starter for continued education on technology
• Familiarity with Microsoft Teams, a plus
• Event planning experience, a plus
• Project Management experience, a plus
• Knowledge of onsite event technology, a plus
• Familiarity with HTML, a plus

• The ideal candidate will possess a strong educational background in Cvent or a related technology.
• This position is based in India

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