[ref. m52355704] Assistant Front Office Manager

Job Description

Property and Asset Management

What This Job Involves

Experience Candidate should have 4 to 6 years of work experience in Front Office/Guest Relations in Luxury 5 Star hotels. A suitable candidate would be someone who is currently working as a Duty Manager/Guest relations Manager in hotel.

• Selects, trains, develops, schedules and manages the performance of direct subordinates (receptionists) to ensure the efficient running of front office operations.
• Identifies training needs, plans training activities and oversees their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities
• Coordinates front office duties with various departments such as Housekeeping, Engineering and Security to ensure that all business park occupants and visitors are given friendly and caring service from their arrival until their departure in a welcoming, safe and secure environment.
• Schedule, facilitate, conduct, and participate in Client meetings. Record and track the minutes of the meetings; follow through and co- ordinate with various departments for resolution of complaints/queries
• Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions
• Conduct and facilitate events for Clients engagement as per the guidelines and plan from the management
• Accomplishes a set of administrative duties such as leading and attending meeting, preparing reports, trackers, powerpoint presentations and memos and other specific duties related to the job function
• Carry out other tasks as directed by CRM Head.
• Willingness to travel to other sites of Brookfield Properties.

• Good at oral and written English
• Interpersonal skills
• Customer service orientation
• Enthusiastic and pleasant personality
• Knowledge of grooming standards of international luxury hotels
• Friendly, caring and ability to create a rapport
• Building teamwork
• Developing others
• Motivating others
• Planning/ Organization
• Problem solving & Decision making
• Adaptability/ Flexibility
• Concern for quality
• Influence
• Initiative
• Managing performance
• Results oriented
• Teamwork/ Cooperation
• Cross cultural sensitivity
• Listening and Oral Skills
• Analytical thinking
• Proficiency in Microsoft Office software: Word, Excel and PowerPoint

Sound like the job you're looking for Before you apply, it's also worth knowing what we are looking for:

Any Bachelor's degree. you'll need between Two to Four years experience in Facility Management. A working knowledge of any major vertical industry will also be very helpful.

An eye for detail

You'll have an eye for detail and an ability to analyse qualitative and quantitative information and translate this into strategic deliverables.

Great Organisational Skills

You'll have great time management and organisational skills, and be good at meeting deadlines in a fast-paced work environment and adapting to your team's or client's changing requirements.

What You Can Expect From Us

You'll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Apply today!