Infra Tech Support Practitioner

Educational Qualification : 15 years full time education

As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting tasks.

• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work-related problems.
• Ensure timely resolution of technical issues.
• Collaborate with cross-functional teams to troubleshoot and resolve system issues.
• Document troubleshooting steps and solutions for future reference.
• Provide training and guidance to junior team members.
• Stay updated on emerging technologies and industry trends.
• Handling Cisco voice and Cisco/Polycom Video conferencing related issues.
• Troubleshoot on IP phone related issue ,Voice mail issue ,Video devices issues.
• Perform day to day activities of both Voice and video conferencing
• Monitor system alerts.
• Provide support (24x7)
• Work within established configuration and change management policies.

1. Must have knowledge on CUCM & CUC - Cisco Unified Communication Manger & Cisco unity Connection.
2. Must have working experience on Cisco PSTN & Analog Voice gateways - 4300,4400,8200 series ,VG 220 ,VG248.
3. Should have working experience in integration protocol SIP,MGCP,H.323.
4. Should have experience in IMAP and Cisco Jabber
5. Knowledge on different models of Cisco IP phones like 78XX ,88XX ,99XX series.
6. Must have knowledge on Cisco hardware servers - Anyone of these (UCS, MCS, BE6K, BE7K).
7. Knowledge on Cisco/Polycom Video conferencing devices.

• The candidate should have a minimum of 2 years of experience in Unified Communication and Collaboration Implementation.
• This position is based at our Bhubaneswar office.
• A 15 years full-time education is required.