Technical Writer

Job Description

Eshopbox is looking forward to onboard a committed Technical Content Writer who is motivated

enough to combine his analytical, communication and managerial skills in order to administer

our support and customers in the best possible manner.

• Writing documents like help articles, SOPs, and other documents that explain complex technical
• concepts in an easy-to-understand way.
• Ability to identify credible sources, analyze data, and present the information in a clear and
• concise manner.
• Work with subject matter experts to gather information about the products or processes that
• they are documenting.
• Editing and revising documents that have already been written by other team members or
• subject matter experts to ensure accuracy and consistency.
• Work closely with other teams to gather information, review documentation, and ensure that
• the documentation meets the needs of the audience.
• Managing the entire documentation process, from planning and research to writing and
• publishing.
• Responsible for ensuring that documentation is up-to-date and easily accessible to end-users.
• Ensuring that technical support specialists have the necessary tools and resources to do their
• jobs effectively.
• Maintaining and reporting on key performance indicators (KPIs) related to support operations.

• Very good verbal and written communication
• Good knowledge of grammar and sentence formation
• Engineering background shall be preferred
• Any prior experience in a similar role or in any e-commerce fulfillment domain/ return related
• operations would be a plus point