Program Manager, Amazon Flex

In this role, you will be a part of a program team working on delivering last mile capacities as a program manager

• Define, design, launch and manage new transportation related programs in India, within Amazon Flex & I.H.S – primarily hyperlocal, and on-demand business lines
• Gather requirements and conceptualize a product and program solutions to solve business problems, sustainably.
• Work with key stakeholders across various functions to define, launch and drive programs
• Will work as the bridge between operations and support teams like finance, global business operations teams, product teams, field operations
• Be the gate keeper of driver experience for the business lines, and balance this by co-owning cost and business goals
• Will positively impact the operating cost through technology and process interventions
• Will rely on influence (over authority) to align multiple WW and IN stake holders, to drive complex, medium to large projects. S/he will build the right scale mechanisms in a highly ambiguous environment, balancing between quality and pace of execution, with right framework to protect large business goals.
• Interact with senior IN and WW leaders, in discussions and through well written narratives
• Launch and expand the program as per Amazon’s requirements while being responsible for all customer satisfaction, performance, compliance, accounting and financial related metrics.

1. Track key performance metrics (Capacity metrics- Fill Rates, Working DPs, Cost Metrics- Cost/Hour, Cost/Shipment, Driver Experience metrics- UTR/WT/ Routing adherence, Working DP count) at site level
2. Gemba visits to understand root-cause analysis through 5-Whys
3. Work with stakeholders (LM Operations on SOP adherence and providing right driver experience, Flex program stakeholders on creating a pool of DPs, programmatic interventions on pricing, driver experience) while owing the E2E execution; Being the program manager on 'ground zero' inputs for successful execution
4. Influence without authority various stakeholders- From Delivery Partners to LM leaders - 3+ years of program or project management experience

• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.