MEGA WALK IN DRIVE | TELUS Digital | Technical Support Associate
Xavient Software Solutions India Private Limited Noida
Job Description
Role & Responsibilities- Work with customers to identify service-related needs and offer the most appropriate solutions while providing world-class customer service.
- Diagnose and resolve basic network and modem functionality issues, including landline troubleshooting.
- Walk customers through common phone hardware and software configurations to maximize service functionality.
- Provide solutions and resolution resources for customer repair problems.
- Interface with customers over the phone providing status updates and ensuring service has been restored.
- Escalate appropriate technical issues to upper-level technical support when needed.
- 1 to 5 years of experience in International Technical Support (Voice)
- Excellent communication skills
- Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
- Should be comfortable working in 24*7 Working Environment
- Graduation not required
- Rotational shifts & Rotational week offs
- Medicare Facilities.
- Salary upto 4.99 LPA.
- Both side cab facilities.
- Cafeteria, Office cab/shuttle, Health insurance, Life insurance
Xavient Software Solutions India Private LimitedNoida
over the phone providing status updates and ensuring service has been restored.
• Escalate appropriate technical issues to upper-level technical support when needed.
Preferred candidate profile
1. 1 to 5 years of experience in International Technical...
**********Noida
home salary + incentives + coupon gifts
Job Location - Noida
Profile :
Call to the customer describe the product over the call.
inbound / outbound calls
Training provide by company
flexible in calling
sitting job no field job
ready to work 9.30...
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