Customer Service Specialist

Job Description

Job Overview

We are hiring a Customer Service Specialist to join our team As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients. This is a full-time position based in Bangalore, Karnataka, India, with an employment type of Full-Time.

• Fresher can apply
• 1-3 years of experience in customer service or a related field
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to handle difficult customers and resolve conflicts
• Attention to detail and ability to multitask
• Proficient in using customer service software and tools
• Positive attitude and ability to work in a team
• Ability to adapt to changing priorities and work under pressure
• Knowledge of customer service best practices

• Handle inquiries and provide prompt and accurate information to customers
• Resolve customer complaints or issues professionally and efficiently
• Assist customers in placing orders, processing payments, and navigating our platform
• Maintain a high level of product knowledge to effectively answer customer questions
• Collaborate with other teams to ensure customer satisfaction and problem resolution
• Identify opportunities for process improvements and share feedback with the team
• Maintain customer records and ensure accuracy of information
• Follow company policies and procedures to maintain a high level of service