Operations Executive - Ticketing

Job Description

Roles & Responsibilities:

• Client Liaison: Serve as the primary contact between Cleartrip and the client, ensuring timely responses to travel-related needs and inquiries.
• Service Excellence: Deliver exceptional customer service, addressing issues and providing accurate information to maintain client satisfaction.
• Travel Management: Manage end-to-end bookings, including flights, hotels, car rentals, and other travel services, ensuring smooth and hassle-free client experiences.
• Itinerary Planning: Assist in crafting travel itineraries aligned with the client's preferences and policies.
• Travel Documentation: Ensure timely processing and delivery of tickets, visas, insurance, and other necessary documents.
• Budget Adherence: Make travel arrangements within the client's budget while following Cleartrip's cost-effective practices.
• Expense Tracking: Monitor and report travel expenses, ensuring accuracy in billing and transparency in cost management.
• Operational Efficiency: Follow Cleartrip's SOPs, ensure compliance with travel policies, and proactively resolve operational issues to minimize disruptions.
• Risk Management: Identify and mitigate travel-related risks to ensure the safety and security of the client.
• Collaboration: Work with internal teams to ensure seamless communication, efficient travel arrangements, and resolution of client issues.

Desired Candidate Profile:

• Strong Communication Skills: Ability to communicate clearly and professionally with both clients and internal teams, ensuring alignment on all travel matters.
• Customer-Centric Approach: A dedication to delivering high-quality customer service and ensuring client satisfaction by addressing needs promptly and efficiently.
• Organizational Skills: Exceptional attention to detail in handling multiple bookings, coordinating itineraries, and managing travel documentation.
• Problem-Solving Ability: A proactive approach to resolving travel-related issues with minimal disruption to client plans.
• Technical Proficiency: Familiarity with Cleartrip's travel management systems and other tools for booking, expense tracking, and reporting.
• Cost-Consciousness: A strong ability to manage travel arrangements within budget constraints while ensuring value and efficiency.
• Industry Knowledge: A solid understanding of the travel industry, including trends, regulations, and best practices, along with a desire to stay updated on new developments.