Relationship Manager - Retail Sales

Job Description

Job Description

Job Purpose:

The Relationship Manager serves as a vital partner, fostering strong and profitable client relationships within the city/cluster. They achieve this through a comprehensive strategy encompassing building long-term client relationships, managing accounts, working on market opportunities and new initiatives, partnering on credit and collections management to mitigate risk, and delivering data-driven reports and analysis to achieve the target sales numbers.

Key Accountabilities & Support Actions:

• Proactively generate sales leads through various channels by conducting extensive market research.
• Develop and nurture strong relationships with existing and potential clients through regular client visits and effective communication.
• Achieve ambitious sales targets set by the City Head.

• Ensure timely collections of all outstanding receivables by following established procedures.
• Assist clients with placing orders digitally by setting up meetings, assessing their needs, and navigating the online platform.

• Support the City Head in executing strategies to onboard new retailers within the city/cluster.
• Maintain a deep understanding of the company's product portfolio to effectively recommend solutions to clients.
• Actively contribute to the execution of new retail initiatives launched.

• Managing the product portfolio by analysing sales data, identifying trends, recommending new product additions, and overseeing the launch of new retail initiatives within budget and approval processes.

• Work collaboratively with the City Head to track credit utilization and requirements for assigned clients.
• Identify suitable dealers for participation in the company's financial credit program.

• Resolve service and quality issues promptly and efficiently to ensure high customer satisfaction.
• Maintain open communication with clients to address their concerns and build long-term relationships.

Qualifications & Skills

• Result oriented with a focus on exceptional customer service and achieving targets
• Strong influencing and communication skills.
• Excellent communication, negotiation, and interpersonal skills.
• Digital literacy and ability to understand digital tools and processes.
• Knowledge of local market dynamics, regulations, and industry trends.