Experience Center Manager (Store Manager)
Job Description
Skills:Luxury Furniture Expertise, Craftsmanship and Quality Orientation, Innovation and Design Thinking, Sales and Negotiation Skills, Networking with Architects and Interior Designers, Creative Problem Solving, Project Management, Customer Relationship Management,
Are you a dynamic leader with a passion for driving sales, managing design projects, and ensuring exceptional guest experiences Do you excel at overseeing experience center operations while maintaining the highest standards of excellence If you have a knack for strategic thinking, team leadership, and a deep understanding of the luxury furniture market, we want you!Join our team as an Experience Center Manager and play a crucial role in shaping our brand's success and ensuring our store is a beacon of excellence.
Qualifications
Looking for leaders with a flair for sales management, customer service excellence, design project management, and operational efficiency. The following qualifications are essential for this role:
- Masters Degree or higher in Business Administration, Retail Management, or a related field.
- A minimum of 5 years of experience in retail management, preferably in the luxury furniture industry.
- Proven track record of achieving sales targets and managing store operations effectively.
- Excellent communication and leadership skills with the ability to inspire and motivate a team.
- Strong analytical skills to monitor sales metrics and implement strategies for improvement.
- Proficiency in MS-Office and ERP systems.
- Develop and execute sales strategies to achieve or exceed sales targets, motivate and coach the sales team, and monitor sales metrics to improve effectiveness.
- Engage with potential and existing clients to understand their preferences, build rapport, and maintain strong relationships with key clients and architects through exceptional customer service.
- Oversee the entire sales process from lead generation to closing deals, ensuring efficiency and productivity to meet or exceed sales targets and quotas.
- Lead and manage daily store operations, develop and implement operational policies, supervise the store team, and foster a customer-focused environment to ensure an exceptional guest experience.
- Collaborate with the merchandising team to create visually appealing displays that align with the brand's aesthetic and storytelling, ensuring optimal store layout.
- Oversee inventory management, including levels, stock replenishment, product availability, and implementing control measures to minimize discrepancies and losses.
- Recruit, train, and develop a high-performing team, provide ongoing coaching and feedback, and foster a positive and collaborative team culture.
- Manage design projects by overseeing design and finish selection, taking sign-off on design choices, and paying close attention to projects from start to finish to ensure all details align with client expectations and brand standards.
Who we are
Stori Design, with a legacy spanning two decades in premium furniture, is expanding our presence in Delhi. Renowned for crafting exquisite interiors, our commitment to elegance and quality is at the heart of our brand. Setting industry benchmarks, we continue to redefine the standards of luxury with timeless craftsmanship and innovative design.
Diversity, Inclusion & Meritocracy
We pride ourselves on community and collaboration with a focus on creating a positive impact. We value diverse perspectives and believe in doing things differently to drive innovation and catalyse change. Our team operates on meritocracy, committed to fostering a diverse and inclusive environment where everyone is welcome to be their true selves and do their best work