[ref. e67738317] Technical Support Specialist (India) - Bangalore

At Allucent™, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

In this role your key tasks will include:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Walk customers through installing applications and computer peripherals
• Address user tickets regarding hardware, software and networking
• Ask targeted questions to diagnose problems
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Customize desktop applications to meet user needs
• Help create technical documentation and manuals

Requirements

To be successful you will possess:

• Proven experience as a Desktop Administrator or other IT support role
• Hands-on experience with Windows environments
• Working knowledge of MS Office products
• Working knowledge of computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• BSc in Computer Science or relevant field
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• Any B.E, BSc., BTech in Computer science or Information Technology.

Benefits

Benefits of working at Allucent include:

• Comprehensive benefits package per location
• Competitive salaries per location
• Departmental Study/Training Budget for furthering professional development
• Flexible Working hours (within reason)
• Opportunity for remote/hybrid* working depending on location
• Leadership and mentoring opportunities
• Participation in our enriching Buddy Program as a new or existing employee
• Internal growth opportunities and career progression
• Financially rewarding internal employee referral program
• Access to online soft-skills and technical training via GoodHabitz and internal platforms
• Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects
• Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees

Disclaimers:

• Our hybrid work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our global offices.

Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.