Team Leader- Email Chat Proces- Call 7200550458, 9361349589

Job Description

Description

We are looking for a skilled Team Leader with experience in Email Chat Process- Banking Contact Center. The ideal candidate must have 4-9 years of experience in the job market context of India. This is an excellent opportunity to join a dynamic and growing team.

• Managing a team of customer service representatives and ensuring that they meet their performance targets and objectives
• Monitoring team performance and providing feedback to ensure that the team is meeting quality standards
• Managing the team's schedule and ensuring that there is adequate coverage at all times
• Providing coaching and training to team members to improve their performance and support their career development
• Handling customer escalations and resolving complex issues
• Maintaining a positive team environment and fostering a culture of collaboration and teamwork
• Generating reports and analyzing data to identify areas for improvement and implement solutions
• Ensuring compliance with company policies and procedures
• Participating in recruitment, selection, and onboarding of new team members

• Bachelor's degree in any field
• 4-9 years of experience in a customer service role in a banking contact center
• Experience in managing a team of customer service representatives
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to work under pressure and handle multiple priorities
• Proficiency in Microsoft Office
• Knowledge of customer service software and tools
• Experience with email chat process is a must