Assistant Manager

Job Description

Job Description

• Organized and proactive Assistant Manager to support the operations of Record Retrieval.
• Assisting the Manager with day-to-day operations, ensuring efficiency, and supervising teams responsible for retrieving, processing, and maintaining high-quality records.

1. Team Supervision:

• Assist in overseeing the Legal, Provider Outreach, Payment, Invoice, Mailroom, and Quality teams.
• Provide guidance and support to SMEs and team members to meet performance goals.
• Act as a point of contact for team queries and ensure smooth communication between multiple teams and departments.

2. Provider Outreach Operations:

• Support the outreach team in contacting healthcare providers to retrieve records.
• Monitor follow-up efforts to ensure timely and accurate record retrieval.
• Help optimize outreach strategies for better success rates.

2. Payment and Invoice Support:

• Assist the Payment Team in ensuring timely and accurate payments for services rendered.
• Oversee invoice processing and ensure accuracy before submission to clients.
• Address discrepancies or issues in coordination with the Manager.

2. Mailroom Operations:

• Ensure efficient management of incoming and outgoing documents.
• Support the digitization and secure storage of physical records.
• Assist in maintaining a secure and organized mailroom environment.

2. Quality Assurance:

• Work closely with the Quality Team to ensure all retrieved records meet required standards.
• Assist in conducting quality audits and implementing corrective actions when needed.
• Provide feedback to teams to improve overall record quality.

2. Performance Monitoring:

• Track team metrics and provide regular updates to the Manager.
• Identify areas for improvement and suggest actionable solutions.
• Support in implementing performance improvement plans for underperforming team members.

2. Process Improvement:

• Identify inefficiencies in workflows and recommend process enhancements.
• Assist in training team members on updated processes and best practices.

2. Compliance and Reporting:

• Ensure all activities comply with federal and state regulations, including HIPAA.
• Assist in preparing reports on team performance, quality metrics, and operational efficiency.

2. Manager Support:

• Act as a deputy in the Managers absence, handling operational issues and team management.
• Provide administrative and operational support as required.