Lead Application Support Engineer - Middleware
Job Description
Overview
Build the Future
Our Global Technology Solutions (GTS) team provide our global business the tools, the technology, and the expertise so that we can continue to deliver market-leading educational solutions to our customers. Due to continued business success, we are expanding our team across India, and have several exciting positions available.Supporting our users across our global business, we have a new opportunity for Lead Application Support Engineer - Middleware. Bring your unwavering dedication and together, we'll deliver work that matters.
Your impact on the team
As our Lead Application Support Engineer - Middleware, you will install, configure, and support middleware components and applications. This role involves collaborating with internal teams to gather and document requirements, managing software installations, and providing advanced troubleshooting support for various applications and systems.
What can you expect from the position- Software Management: Manage software installations and packaging for both open-source and proprietary software, including RPMs, ensuring availability for Linux distributions.
- Middleware Management: Install, configure, and remediate middleware components, and perform initial configurations for application rebuilds in new operating systems and server environments.
- Application Support: Own and support internal custom applications related to redirects, images, and certificate requests. Provide level 2 and 3 support for microsite applications, WordPress, Jenkins, Oracle APEX, and other middleware components.
- Security Monitoring: Monitor application and infrastructure security, quickly address any intrusions by reversing unauthorized changes and fixing exploited vulnerabilities.
- Technical Assistance: Troubleshoot and assist with Linux, applications, and related issues, and support colleagues with less expertise in these areas.
- Any IT Graduate with 5+ years of relevant experience
- PHP Expertise: Knowledgeable in RPM building, PHP module integration, and compatibility issues with MySQL.
- Architectural Design: Expertise in creating and implementing complex technical architectures.
- Middleware Experience: Proficient with technologies like Apache HTTPD, PHP, WordPress, MySQL, Apache Tomcat, Jenkins, and Oracle Apex.
- Regular Expressions: Capable of creating and using regular expressions for diverse applications.
- Certificate Management: Skilled in managing various certificate types and troubleshooting, with familiarity in Java KeyTool and formats like JKS and PEM.
- Disaster Recovery: Experienced in designing and supporting disaster recovery solutions for middleware applications.
Shift time- 6:30 PM IST- 3:30 AM IST
Why work for us
Do you enjoy testing the limits of possibility At McGraw Hill, our GTS team drive progress and help build the future of learning. If you have the passion, and can thrive in an innovative and agile environment, we want to hear from you.
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