Manager customer Care
Cleartrip Noida
Job Description
About Cleartrip:
Launched in July 2006, Cleartrip Pvt Ltd, a Flipkart Company, has emerged as India's fastest-growing online travel technology company. In April 2021, Flipkart acquired 100% of Cleartrip's shareholding. Cleartrip recently emerged as the no. 2 OTA player as per recent study by VIDEC.With an aggressive plan to emerge as a leading innovator in the industry, Cleartrip is on its way to building a differentiated value proposition for its customers looking for end-to-end travel solutions. Combining intuitive products with a customer-centric approach and a wide selection of flights, hotels and buses, Cleartrip brings a unique selling point to the market, offering its customers convenience, choice, and competitive prices.
Roles & Responsibilities:
- Deliver world-class customer service to our Premium customers , while responding to customer inquiries and concerns via multiple channels (calls, chat, mobile messaging)
- Build meaningful relationships with our customers, understanding their needs, providing first contact resolution, and striving for a positive outcome for the Customer and CT
- Enhance our customers experience by identifying opportunities to offer products based on our customer needs
- Meet and exceed quality goals, compliance regulations, and productivity targets
- Navigate computer systems and applications to serve our customers, and enable them to get the most from our online and mobile platforms
- Re-prioritize and adapt to an ever-changing environment
- Unique career journey shaped by your talent and curiosity
- Demonstrate personal excellence by remaining positive in difficult situations
- Display a passion to serve by delivering outstanding service in every interaction with our Customers
- The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
- Strong interpersonal, communication, verbal, and written skills
- Assertiveness to handle difficult conversations
- Excellent negotiation, influencing, and resourcefulness skills
- Critical, analytical, and forward-thinking with problem-solving skills, and strong attention to detail
- Confidence to work in a virtual environment
- Team management
Clickretina.comNoida
Job Description
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