Jr Customer Service Executive - Provisioning & Configuration

apartmentTata Communications Limited placePune calendar_month02/03/2025

Job Description

Responsible for all operations & trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Responsibilities

Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs
Conduct change management, turnup and migrations requests
Standard testing and troubleshooting of installs/activation post Provisioning
Regularly participates in important projects or activities as a full contributing team member

Ensure all installation functions are performed in a timely fashion to meet agreed SLAs/KPIs

End to end order management for smooth delivery

Perform escalation management, wherever necessary and in case project is in jeopardy

Supplier co-ordination for Service Delivery

Other requirements

A good team player & good Customer experience /satisfaction.
Ownership & responsiveness towards the assigned work

Collaboration with team and other stakeholders

Minimum qualification & experience

Relevant experience in network infrastructure project management and on field experience

Desired Skill sets

Understanding of Provisioning process, Telephone, Internet, Data, Service Activation

Knowledge in switch and router configuration

check_circleNew offer

Customer Service Executive

apartmentTalenta Manpower ServicesplacePune

Job Description • Education: Any graduate (preferably in Commerce, Business, or Healthcare). • Experience: 1-3 years of experience in AR calling, medical billing, or RCM. • Strong verbal and written communication skills in English. • Good knowledge...

business_centerHigh salary

Customer Support Executive Jobs Opening in Riemen solution at Viman Nagar, PuneLess

apartmentRiemen solutionplacePune

Industry:- BPOJob Role:- Customer support executive No. of opportunities:- 100Educational Qualification:- Minimum HSC qualified Salary:- 12000Employer benefits: (incentives and overtime pay) Job Location:- Viman Nagar Male Or Female Or Both...

thumb_up_altRecommended

Customer Service Executive - Customer Service Operations

apartmentTata Communications LimitedplacePune

Job Description Job Description Customer Service Executive Position Summary(Key Objectives/Purpose of the Job). NTAC SME Major Responsibilities. Providing L2 and L3 Support and ensure NW and system uptimes Interlocks and coordination with cross...

Recommended jobs:

Executive Chef Jobs in Pune 2 Urgent

Executive Assistant Jobs in Pune

Executive Jobs in Pune

Customer Support Jobs in Pune 5 Urgent

Creative Services Jobs in Pune