[ref. x16267224] Customer Support Executive

apartmentTriventCAD Solutions Private Limited placeNoida calendar_month 

Job Description

Description

We are seeking a Customer Support Executive to join our dynamic team in India. This role is ideal for freshers or entry-level candidates who are looking to start their career in customer service. The successful candidate will be responsible for providing exceptional support to our customers, ensuring their inquiries and issues are addressed promptly and effectively.

Responsibilities
  • Handle customer inquiries and complaints via phone, email, and chat.
  • Provide accurate information regarding products and services.
  • Resolve customer issues in a timely and efficient manner.
  • Maintain customer records and update account information as necessary.
  • Collaborate with team members to improve customer service processes.
  • Assist in developing customer service policies and procedures.
Skills and Qualifications
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities.
  • Proficiency in using customer service software and tools.
  • Ability to work in a fast-paced environment.
  • Basic knowledge of computer applications (MS Office, Internet, etc.).
  • Strong attention to detail and organizational skills.
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