[ref. c27710320] Customer Service Executive

Job Description

• Co-ordination with customer for Warranty Handling within set Turnaround Time/ Response time.
• Technical knowledge of tyre functioning and other manufacturing and field related conditions.
• Co-ordination with Business and Service team for synergy building.
• Reporting to Regional manager on daily warranty handling and MIS.
• Coordinating with Field engineering team for mileage surveys, new condition developments and other warranty related conditions.
• Development & Field concern root cause analysis and resolution.
• Keeping track of Competitive latest policy, Product, and technology development for benchmarking.
• Conducting Fleet tests and Follow-ups with customers for new development projects.
• Develop strong business relationship with Replacement channel and OEM Workshops by providing excellent and timely Customer Service Support.
• Conducting Mileage Survey.
• Campaign Support, Tyre safety and maintenance awareness, Customer Connect programs etc.
• Handling team of 3P technical experts and assisting them on real time basis for instant warranty support to customers and OE customers.
• Regular meetings with Consumer OE and Farm OE field/ State/ Regional service leaders for better PR and close working.

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.