Engineer 2, Engineering Operations (BUS-F0163)

Job Description

We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The role offers an exceptional learning opportunity allowing you to expand your skills and expertise working in a supportive environment alongside seasoned engineers while making meaningful contributions to our expanding Unified Communications business.

Job Description

Who we are:

Comcast voice and unified communications products set the standard in a highly competitive marketplace, and it is through our technology driven approach that we achieve the best customer experience for our products.

• Assist in design, deployment, and management of scalable fault tolerance of services and applications.
• Assist in design, development, and deployment of any necessary pre and post maintenance validation test automation functionality.
• Maintains pre-production staging lab configurations and reliability.
• Deploy updates to applications, services and systems as required and support integration when necessary.
• Troubleshoot issues related to staging and production deployments, performance, and scalability.
• Stay current with industry trends and source new ways to improve our business.
• Creates and maintains documentation for the process and tools used by the team.

• Experience with cloud-based software developer repositories such as GitHUB.
• Experience with programming languages/scripting (Python, Java, bash)
• Experience with testing frameworks (Jmeter, Postman, RestAssured)
• Experience with ticketing and reporting tools (JIRA, GitHub, Confluence.)
• Excellent troubleshooting skills and familiarity with analyzers (tcpdump, Wireshark, NG1, Gigamon.)
• Excellent documentation and communication skills (trouble ticket updates, documenting fixes/changes.)
• Intermediate knowledge of basic networking concepts (NTP, DNS, DHCP, TCP/IP, VLANs, Firewall/ACL )
• Intermediate experience with logging and monitoring tools (SNMP, Prometheus, ELK, Grafana, Nagios, OP5, etc.)
• Knowledge of virtualization, cloud environments is a plus but not required.
• Familiarity with Linux and working knowledge of basic OS commands. (RedHat, CentOS.)

• Ability to troubleshoot and repair all but the most complex issues. Performs maintenance activities with a minimum of supervision and guidance. Leads technical outage bridges and engages appropriate resources to drive issues to closure.
• Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects and initiatives are adhering to Company standards.
• Tracks and reports operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight.
• Acts as a technical resource in projects and initiatives and ensures successful project implementation.
• Contributes to design considerations for new products or architectural changes to existing products.
• Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.
• Performs routine maintenance tests for designated areas of engineering and ensures all maintenance is properly validated to minimize impact.
• Provides training and guidance to less experienced team members.
• Attains industry standard certifications and education.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System
• a way of working that brings more employee and customer feedback into the company
• by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

1. 5 Years