Application Support Engineer
Job Description
JOB DESCRIPTION
Deployment and Upgrades: Perform application deployments and upgrades across various sites.
Application Support: Provide Level 2 support for the application, including troubleshooting, incident management, root cause analysis (RCA), and problem resolution. This involves utilizing monitoring tools like Dynatrace, Splunk to identify issues, restarting apps as needed, and escalating complex problems to PDO team.
Integration & Configuration: Manage and maintain integrations with other systems, ensuring seamless data flow and functionality.
Monitoring and Alerting: Monitor the performance and health of the application using tools like Dynatrace, Splunk (or equivalent). Proactively identify potential issues, and implement solutions to maintain optimal performance and availability.
Security & Compliance: Adhere to security and compliance standards, ensuring the secure operation of the application.
RESPONSIBILITIES
Communicates with the business customers, Plant IT, ITO Operations team and Global support teams on a day-to-day basis and resolves incidents.
Lead & support problem management and drive for efficiency.
Ensure adherence to CTQ in production support engagement.
Ensure that appropriate security and controls are adhered .
Ensure appropriate use of Ford IT processes, tools and methodologies within application.
Documentation handling (Product specification, User Guides, Product Change Notice etc.)
Guides and coach's other software engineers on product teams.
Organizes team learning events.
Provides input to product governance communications.
Familiarity with Agile methodologies.
QUALIFICATIONS
Bachelor's degree or equivalent experience in a relevant field