Manager / Senior Manager - Claims

Posting Description:

The Company Overview

Aon plc (NYSE: AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions.

Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Aon India Insurance Brokers Private Limited, licensed since 2017, is a composite insurance broker delivering insurance and reinsurance broking services to corporate clients in India.

Aon India has over 500+ colleagues across nine locations in India.

Website: https://www.aon.com/apac/india/default.jsp

Job Dimensions (role and responsibilities):

• Managing Claims for major accounts for Property/Engineering/Marine/Miscellaneous LOB
• Following SOP of claims agreed
• Deputation of surveyor, follow up for confirmation of visit, seeking LOR
• Following up with insured as per agreed process for document submission.
• Review of documents and submissions to surveyor
• Managing MIS as per format
• 100% Claims entry in system (CRP) with real-time updates
• Follow up with insurer for claim settlement including visit to their office for file management
• Periodic review of claims

Key Performance Indicators:

• 100% adherence to SOPs for Claims handling
• TAT between incident and claim processing by enabling speed of documentation collation, review and submission.
• Identification of ability to foresee process improvements and new solutions

Skills and Attitude:

• Go getter with an ability to handle large volume of transactions
• Excellent team player qualities apart from being individual contributor
• Should have an attitude to perform beyond the scope of work for rapid growth
• III Licentiate/Associates IRDA Broker licence Certificate will be an advantage.