HR Service Delivery Senior Analyst

Designation: HR Service Delivery Senior Analyst

About Accenture

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The role also involves keeping management updated on team performance and communicating concerns and policies among management and team members.

• Subject Matter Expertise / Training / Updates / Quality / Documentation: Acquire in-depth knowledge of Employee & Org data Mgmt Processes, communicate and implement relevant process knowledge changes, ensure all process documentation is maintained, work on robust internal quality controls, and escalate issues when necessary.
• OE OPEX & Continuous Improvement: Liaise with the Business Excellence team, identify and implement improvement ideas, ensure process dashboards are reviewed, and ensure process controls are followed.
• Collaboration: Participate in various internal or client initiatives, liaise with Accenture Local IT, and work collaboratively with all internal and third-party stakeholders.
• Team Management & Team Development: Recruit and onboard new team members, ensure the team is adequately staffed, manage and improve people performance, create a performance-driven culture, conduct regular training, engage with the team, perform talent reviews, develop subject matter experts, ensure succession planning, enhance team morale, and be the first point of contact for escalation and resolution.

• Excellent interpersonal skills
• Strong customer orientation
• Resilience and ability to work under pressure
• Good organizational, prioritization, and multi-tasking skills
• Analytical and problem-solving skills
• High levels of confidentiality
• Focus on high data accuracy and attention to detail
• Ability to deal with customer complaints professionally
• Basic leadership and coaching skills
• Teamwork and collaboration
• Self-driven
• Flexibility to work in shifts
• Results/target-oriented
• Multi-cultural awareness

• Extensive experience in HR Processes, especially Employee Workforce Management, Leave and Exit Administration
• Strong MS Office and Excel skills
• Client Interfacing skills (Email & Phone)
• English language proficiency
• Proficient with Business Excellence Practices

• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts