Service Advisor

This entails effectively communicating with clients, diagnosing their vehicle issues, and coordinating with the service department to provide timely solutions.

• Greet customers and ascertain the nature of their vehicle issues.
• Provide accurate estimates for repair services and processing work orders.
• Communicate with technicians regarding vehicle problems and necessary repairs.
• Keep customers informed about the progress of their vehicle repairs.
• Address customer inquiries, concerns, and complaints in a professional manner.
• Explain service recommendations and understand warranty policies.
• Maintain a clean and organized service area.
• Generate reports for management regarding service operations and customer feedback.
• Build long-term relationships with customers to encourage repeat business.
• Stay updated on automotive technology and service procedures.

• Proven experience as a Service Advisor or similar role in the automotive industry.
• Excellent customer service skills and a passion for helping others.
• Strong communication and interpersonal abilities.
• Knowledge of automotive systems and repair processes.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in using computer software for record-keeping and customer interactions.
• High school diploma required; a degree or certification in automotive technology is a plus.
• Valid driver's license and a clean driving record.