Customer Service Manager
SkillLabs Chennai
Job Description
BUSINESS UNIT : Retail Branch BankingREPORTING LINE : Branch Manager
PURPOSE OF THE JOB : Supervising and monitoring branch transactions and sales in order to enhance the value of existing accounts and retention of existing portfolio
Key Responsibilities
Supervisory responsibility :
- Supervise & monitor Personal Banker desks and contract sales staff
- Branch administration
- Lobby Management
- Ensure quality customer service is delivered
- Resolution of customer queries/complaints
- Customer service to ensure walk in customers issues
- Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager
- Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable
- Branch Operations and Audit Compliance
- Authorize Personal Banker transactions
- Corporate salaries processing
- Cost Management and staff productivity
- Responsible for Cash and Customer transactions at the Teller counters
- Supervising all Non-Cash transactions like DD/MC, fund transfer etc
- Penetration of Saving Accounts on non liability customers
- Reconciliation and maintenance of suspense accounts register as per the required format
- Branch Merchandising
- Generate business, cross sell and monitor cross sales of Personal Bankers
- Generate leads for Third Party Products to the customers
- Ensure that all tellers are adequately trained on the Products of the bank
VerifitechChennai
Job Description
Skills:
Interpersonal Skills, Communication Skills, Customer Service, Business Development, Negotiation Skills, Team Management,
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Job Description
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