Customer Service Engineer

Job Description

• Conduct quality product training and technical guidance to customer to resolve technical problems (both software & hardware)
• Build quality relationship with customers and managers
• Provide in house technical support to sales staff
• Leading the design of the program for the customer
• Constantly collect and feedback on customers and market's demand toward company's products
• Product related testing as per customer application requirement

• After-sales technical support (training, maintenance, hands-on repair, remote support)
• Feedback product related issues to research and development personnel for improvement
• Summarize issues and organize them into technical questions on reporting
• Develop and produce quality guidelines materials as per customer requirement

• Good written and spoken communication skills, be able to report to supervisor in oversea
• Support focus mind, capable to solve /simplify customer challenges
• Willing to learn and patience when dealing with tight timelines
• Good analytic thinking and ability of solving the technical problems
• Must be friendly, energetic, passionate independently

• Candidate must possess at least Diploma/Bachelor's Degree in Computer/IT/Software/ Electronics/Electrical Engineering or equivalent is required
• Understand coding is a must. Be able to do programming will be a bonus
• Technical competency in android POS or any relevant experience will be a bonus
• Must have IT knowledge and hand-on person
• Well-disciplined and have attitude to learn new syste