Incident Analyst/Consultant Specialist
Job Description
Job description
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist- In this role, you will be:
- Incident Scenario Planning
- Incident Identification, Analysis, Categorisation and Prioritisation
- Incident Documentation
- Incident Resolution and Incident Escalation
- Problem Tracking
- Problem Analysis, Categorisation and Prioritisation
- Problem Documentation
- Fast Problem Resolution
- Problem Escalation and Root Cause Analysis
Requirements
To be successful in this role, you should meet the following requirements:
- Willingness to work a rotational shift pattern starting at 0600 - 2300.
- Provide out of hours support via a on call rota.
- Knowledge of Site Reliability Engineering (SRE) an advantage, or willingness to achieve SRE accreditation.
- Strong knowledge and experience of managing Incidents.
- Strong relationship management skills.
- Strong written and verbal communication skills.
- Highly resilient and calm under pressure.
- Strong analysis skills. Ability to organize incident data and identify trends.
- Confident in actively participating in Service Management meetings relating to Incident Management
- The drive to become an Incident Management Subject Matter Expert.
- Maintain a Can-do attitude and a high degree of self-motivation. A strong drive to achieve.
- Ability to drive incident calls, include stakeholders into incident calls as needed, and progress fast resolution of incidents, ensuring least possible impact to the business and customers.
- Ability to prioritize, potentially manage more than one incident at a time, assess incident impacts and use judgement to escalate incidents where necessary.
You'll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSBC Software Development India