Quality & Compliance Manager - Bangalore
JLL Bangalore
Job Description
JLL Client Assurance Program Audits - JCAP Audits (Engineering, HSSE & Quality & COmpliance)- Prepare JCAP audit plans for the calendar year and submit to APAC Q&C Lead for review, approval and dissemination
- Undertake audits of account self evaluation data loaded into the JCAP systems for compliance to requirements
- Initiate face to face meetings with account teams to clarify specific audit requirements as needed
- As required follow up with accounts to ensure closure of any identified non-conformances or overdue actions as a result of these audits and self assessments
- Report on a monthly basis the status of:
- Overdue scheduled JCAP audits in CMO
- Overdue High, Medium & Low JCAP Actions recorded within CMO by Account
- Report status of closed and pending JCAP items recorded in CMO
- Report on open JCAP Corrigo Work orders by Account
- Provide appropriate periodic reporting: .
- Monthly report on Account compliance with JCAP requirements
- Quarterly summary report of Account compliance with JCAP requirements and lessons learnt from the audit program
Transition Support
Support transitions of new / existing clients specifically in the area of understanding the JCAP and business assurance obligations
Technical Analysis- Provide analytical and statistical analyses of JCAP, quality, compliance, and operations in order to identify opportunities for improvement
- Various responsibilities as required including but not limited to:
- Auditing specific accounts within APAC to verify alignment with Responsible Business Alliance (RBA) criteria
- Production of Lessons Learnt papers for use amongst the Account business
Skills & Competencies Required
Education & Training
Engineering Graduate with a Technical work experience & HSSE Background will be a advantage
Years of relevant experience - 7 to 10 years
Skills & Knowledge- Ability to compose technical documentation and apply process-oriented thinking
- Work independently and within a team
- Communicate effectively with other functional areas at all levels
- Proficient in Excel, Word, and other Microsoft Office Suite programs
- Knowledge of ISO certification requirements preferred
- Familiarity with facilities management contracts
- Understanding of audit requirements in alignment with ISO requirements
Certifications
Exposure to audits in line with ISO 14000 & ISO 45000
Physical work requirements & conditions - Corporate office
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