Manager
Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Manager, Training and Nesting
Genpact is searching for an experienced and ambitious Training manager to join our team and lead our team of trainers! Your role will be extremely important as you will be responsible for training and enhancing the competencies of our employees.You will be planning and implementing training programs and workshops in a way that is interesting and useful to our employees.
Responsibilities- Demonstrate project management skills
- Identify training needs
- Plan and execute training strategy that drives high engagement
- Based on research, plan and implement training programs that will prepare employees to deliver Quality services
- Plan requirement of future training classes (backfill/growth/remedial) and Trainer count needed to for the same
- Communicate all the training programs on a timely basis
- Lead, teach, onboard and evaluate new trainers
- Oversee employee attendance and performance
- Track employee success and progress
- Regularly and timely report out the Training yield to help WFM team plan capacity accurately
- Implement training KPIs
- Prepare and present reports on training program KPIs
Minimum Qualifications/ Skills
- Graduate from a recognized university
- Relevant training experience
- Relevant Training/Nesting Manager experience
- Effective planning and time management skills
- Interpersonal skills
- Coaching and Developmental skills
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.