Service delivery manager

Job Description

• Job Description

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• Strong Experience in managing support projects.
• Overall 15+ years of experience with at least 8 years of Project Management experience in support projects
• Excellent written and verbal communication skills.
• Should have a service-oriented attitude and a keen focus on enhancing customer experience.
• Excellent situational awareness in handling customer expectations
• Drive stakeholder engagement and maintain CSAT.
• Should have strong convincing skills and ability to handle tough situations.
• Provide guidance, mentoring, training, and delegate responsibilities to leads.
• Should have strong escalation management experience with multiple stakeholders including customers and product teams.
• Ability to develop and deliver creative business solutions for complex problems.
• Ability to work on compelling timelines and handle delivery pressures.
• Should be able to handle multiple customers and have a large team structure.
• Develop and Maintain Support Procedures
• Ensure SLAs are met as per the customer guidelines.
• Deliver regular reporting on the business performance and SLA.
• Provide value adds to Customers.
• Should have clear understanding of ITIL Process

• BE/B Tech, MCA.
• Development Experience in Oracle or Java

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ing: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: #424242;>About Company :

Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.

We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.

In

Company Info:

3rd Floor, Sonthalia Mind Space

Near Westin Hotel, Gafoor Nagar

Hitechcity, Hyderabad

Phone: +91 40 48549120 / +91 8790177967

Uk

South Gyle, Edinburgh, EH12 9DQ.

Email: [Confidential Information]

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