Quality Assurance/Automation Engineer
Job Description
Responsibilities
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely.Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Quality Assurance/Automation Engineer- 3 or more years of relevant work experience in Contact center technologies/Omni Voice/Self service applications.
- 3 or more years of work experience in IVR that includes(Inbound/Outbound) and IVR automation projects
- Experience in Empirix Hammer/CYARA and TOSCA (AS1/AS2 certified).
- Experience with reusable component development.
- Experience with developing software test plans.
- Experience with managing defects lifecycle using standard tools.
- Experience with Agile and CI/CD pipeline.
- Experience with DevOps Tool chain (Jenkins, qTest, JIRA, GitLab, Harness, Nexus)
- Experience with automation tools and frameworks.
- Experience with developing software test plans.
- Experience with managing defects lifecycle using standard tools.
- Experience in STLC - Test Case Authoring, Test Case Scripting/Automation, Test Case Execution, and Experience Validation & Performance Engineering.
- Reviewing the architecture of the existing tools if needed and make them more efficient. Review the existing processes and come up with innovative solutions to make the processes efficient.
- Participating in multiple meetings with IT owners, business owners, product owners and team members.
- Knowledge of SDLC practices and methodologies Agile, SWIFT Agile.
- Knowledge on flow-based automation.
- Knowledge on Database.
Even better if you have one or more of the following:
- Knowledge of performance engineering with exposure to tools like LoadRunner/JMeter
- Experience in Google Dialog Flow SDK or KORE AI and Selenium
- Written and verbal communication skills.
- Ability to keep track of all defects resulting from testing, ensuring all high and urgent priority defects are reported on time.
- Ability to write SQLs and Procedures for testing needs.
- Adapt with test case management.
- Ability to proactively communicate with others both within and outside of the immediate team to resolve issues and get questions answered as required.
- Communication and presentation skills.
- Experience in functional/usability testing and websites across different Voice channels, multiple browsers.
Industry: Fintech
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's World's Most Admired Companies 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call.We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.
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