Program Manager

Job Description

Location: Mumbai

Job Summary:

A deep understanding of core Ecommerce, retail, and brand experience is essential.

Key Responsibilities:

• Lead and manage a team of project managers, ensuring they are effectively coordinating and delivering Ecommerce initiatives.
• Oversee the design and execution of end-to-end delivery strategies for Ecommerce projects, ensuring alignment with business objectives and KPIs.
• Develop and implement process improvements and best practices for Ecommerce project delivery and team collaboration.
• Serve as the primary point of contact for clients, maintaining strong relationships and ensuring client satisfaction throughout the project lifecycle.
• Manage vendor relationships, including selecting, negotiating, and overseeing vendor performance to ensure quality, cost-effectiveness, and timeliness of deliverables.
• Collaborate with cross-functional teams (Product, Marketing, IT, and Operations) to drive Ecommerce initiatives from concept through to execution.
• Maintain a deep understanding of industry trends, emerging technologies, and best practices in Ecommerce, retail, and brand management to drive innovation and competitive advantage.
• Ensure the Ecommerce platform delivers seamless, scalable, and user-friendly customer experiences across multiple channels.
• Manage risk and resolve issues effectively to prevent delays or quality issues, while ensuring that projects remain on track and within budget.
• Analyze project performance and generate reports to track progress, identify improvements, and provide actionable insights.

Required Qualifications:

• Bachelor's degree in Business, Marketing, Technology, or a related field.
• At least [10+] years of experience in Ecommerce program management, with a strong background in retail or brand management.
• Proven experience managing a team of project managers and delivering large-scale Ecommerce initiatives.
• Strong understanding of Ecommerce platforms, digital marketing, customer experience, and technology solutions.
• Excellent vendor management skills and a track record of successful partnerships with third-party vendors.
• Strong strategic thinking and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with both clients and internal stakeholders.
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong leadership skills with the ability to mentor and guide teams toward achieving business goals.

Department: Tech

Grade:

Years of Experience: 10+ Years Exp