Lead Tech Analyst

Responsibilities:

Key Responsibilities:

• Good written and oral communications, phone etiquette, and customer service skills.
• Core responsibility is to Lead, Monitor and report IT Applications, System issues to Application team and Business proactively.
• Good working knowledge of Network operations, IT Infrastructure, IT Application Monitoring tools, track anomalies to relevant stakeholders. Will work as SME for Network operations. Hands on experience and understanding of Network space.
• Good Understanding of Technical concepts and has working knowledge of troubleshooting and analysis of network, applications, systems, and device issues.
• Should work as a team player, shows initiative, and has a strong desire to share knowledge with others.
• Maintains high quality of work; able to multitask in a fast-paced environment.
• Good understanding of ITIL processes including Incident, Problem, Change, Knowledge and Event Management.
• Suggest or implement improvements to team processes and procedures.
• Open to work in different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs.

Qualifications:

Education:

• Graduate – Bachelor’s degree (Engineering preferred)
• Preferred certifications: CCNA or CCNP certified.

Additional Information:

Skills & Experience:

• Good understanding of the Solar Winds, Meraki, Other Network related rools.
• Previous experience monitoring and troubleshooting critical systems.
• Working knowledge of : Solar Winds, Dynatrace, Meraki, SCOM, ServiceNow, and Omnibus event manager.