Application Support Designer

Job Description

Application Support Engineer Job Description

Project Role: Application Support Engineer

Project Role Description:

Act as software detectives, providing dynamic service to identify and solve issues within multiple components of critical business systems.

Key Responsibilities:

• Administer a ServiceNow instance, including group delegation, CMS modification, and management of workflows, business rules, UI actions, UI policies, ACLs, and dictionary updates.
• Configure workflows within the ServiceNow platform.
• Resolve ad hoc challenges, including break-fix issues.
• Participate in release and version upgrades.

Technical Experience:

• Strong understanding of the ServiceNow Development Platform, particularly in ITSM and custom development.
• Experience with ITOM and a solid grasp of the complete ITSM/ITIL support processes, especially in Service Design, Service Transition, and Service Operation.
• Proficiency in 3rd party integrations using REST and SOAP.
• Ability to identify gaps in IT operations and propose improvements.
• Minimum of 5 years experience in the administration and configuration development of ServiceNow.

Must-Have Skills:

• ServiceNow IT Service Management

Good-to-Have Skills:

• ServiceNow Tools Administration

Professional Attributes:

• Excellent written and verbal communication skills.
• Strong analytical, project management, and time-management skills.
• Strong problem-solving abilities.
• Teamwork and team-building skills.

Educational Qualification:

• Bachelor's Degree in Computer Science, IT, Engineering, or a related field.

Certifications:

• Mandatory: Certified ServiceNow ITSM Fundamentals
• Optional: Certified ServiceNow ITOM, GRC, or ITAM