Sr Customer Service Executive - Network Operations & Support
Job Description
Job Description
There is permanent work from office and no option for work from home is available. Shifts timing will be as per Australian time zone, starting by 1 am, 2 am or 3 am IST based on business requirements and week offs will be rotational. Public and festive holidays will be as per Australian calendar.
The role requires understanding of the planning scope and work plan to create Network Design Document (NDD) to support Enterprise E2E design and PON Patching, new builds/upgrades, including Aggregation Network, Carrier Ethernet Network, DWDM and transit fibre.
The designer has to follow the Design Scope as per Design work instructions & Guide lines to support on-going updates and accommodate the changes in network architecture or equipments as per scope.
The designer has to understand the sketches / photos to create a new or update an existing design using software platform and maintain all network diagrams. Also generate Network design document package including 8 to 10 deliverables that includes BOM, Hardware configurations, design diagram, floor plan, fibre patch details, active and passive components.
Must have ability to self learn and understand the Training material and follow the guidelines/rules supplied in Training Document comprising of 15 to 20 modules.
Capability to develop their functional competencies to generate Ideas leading to Continuous Service improvements.
Education and work Experience
B.Eng. or B.Tech. in Electronics or Computer science or Telecommunications related disciplines. 4 to 5 years experience in large-scale telecommunication provider or ISP with multi-vendor equipment and multi-Technology environment.
Desired Skill sets
Knowledge in IP routing and configurations and hands-on experience on GIS or Spatial net.
Design experience on Alcatel 7740, 7750, 7450, 7210, 7302, Corient hiT 73XX series.
Proficient in understanding the network design document and Enterprise E2E design.