Support Engineer, Digital Infrastructure
Job Description
About ISDM
The Indian School of Development Management pioneers a transformative approach to management, envisioning a world that is just, equitable, and sustainable. Established in 2016, it serves as a foundational hub for cultivating a robust ecosystem and a cadre of skilled professionals dedicated to advancing social change globally.
Driven by the conviction that the social sector plays a pivotal role in addressing humanity&aposs most pressing challenges, the school operates on the premise that effective management is essential for achieving significant impact. By nurturing talent in Development Management tailored to the unique needs of the social sector, the school aims to catalyze sustainable socio-economic and ecological progress on a large scale.
Recognizing the power of institutions to shape professional ecosystems, the school aims to establish itself as a beacon of excellence in higher education. Through this, it seeks to lay the groundwork for a thriving community of practitioners dedicated to driving positive change in society.
Over the years, Indian School of Development Management (ISDM) has garnered validation, support, and funding from esteemed individuals and organizations. While numerous programs worldwide aim to cultivate management capabilities for the social sector, they often reside within larger university ecosystems or business schools, where they may receive lesser attention compared to mainstream programs.ISDM stands out as the sole institution globally dedicated to fostering a comprehensive ecosystem for Development Management, focusing on pioneering work in critical areas.
ISDM&aposs Initiatives Encompass- Knowledge Creation: Establishing a Global Knowledge Hub to create, disseminate, and institutionalize contextual knowledge on building, leading, and managing social purpose organizations, networks, and platforms.
- Talent Nurturing: Offering the Post Graduate Program in Development Management (PGP-DM) to attract and develop top-tier talent capable of addressing management challenges within the sector.
- Capacity Building: Providing Strategic Capacity Building programs to enhance individual and institutional capacities in development management, thereby fostering sustainable and scalable social impact.
The institute is also conducting research and establishing Centres of Excellence in various areas of social impact. Additionally, it offers programs for professionals and resources for grassroots organizations. Know more at www.isdm.org.in.
ISDM invites individuals who share its vision to join in creating a dynamic, catalytic ecosystem and positioning India as a thought leader in Development Management, ultimately enabling sustainable social impact at scale.
Job Description
We are looking for a passionate and professional Infrastructure Engineer who is detail-oriented, and proficient with technologies and hardware. As an IT Infrastructure Engineer, you will play a vital role in designing, implementing, and maintaining the IT infrastructure of the organization.You will also be responsible for upgrading and improving operating environments, creating repair strategies, and providing technical support and training for users.
Key Responsibility Areas- Designing and installing computer hardware configurations. Installing software and networking systems.
- Troubleshooting network and software issues. Fixing hardware, software, and networking issues.
- Responding to general IT requests.
- Ensuring security software and mechanisms are up to date.
- Filing monthly reports for the Management Information System (MIS), compiling support request logs, and preparing MIS reports.
- Routine meetings with the internal team to discuss system needs.
- Raising service requests to original equipment manufacturers (OEMs) and ISPs like Dell, HP, Lenovo, Tata, Vi etc.
- Maintaining IT asset tracker, inventory, and configuring/maintaining IT assets.
- Maintaining Min/Max sock for tech equipment.
- Performing troubleshooting for system failures and identifying bottlenecks for long-term network efficiency.
- Organizing and scheduling upgrades and maintenance without disrupting others&apos work.
- Performing Predictive/Preventive maintenance.
- Conduct regular data backups to protect the organization&aposs information.
- Creating training manuals and instruction manuals and keeping them up-to-date
- Handling and closing support requests in a timely manner.
- Escalating support requests when required to ensure that service quality is maintained.
- Recognizing, documenting, and alerting the team of trends in user support requests.
- Bachelor&aposs degree in Computer Science, Information Technology, or a related field.
- 4-5 years of work experience and knowledge of Identity Management, Google&aposs Workspace, Video Conferencing, security applications, etc.
- Administration of MS Office Suite and equivalent desktop/cloud applications.
- Development, installation, configuration, and administration of computer systems, and audio-video equipment.
- Basic firewall administration and management.
- Basic understanding of Networking and Networking equipment.
- Knowledge of helpdesk and IT operations best practices.
- Ability to provide remote support for troubleshooting.
- Monitoring system implementation, configuration, and management.
- Active Directory / Domain Controller support.
- Understanding of security, storage, data protection, and disaster recovery protocols.
- Training users on new systems, protocols, and best practices.
- Creation of Standard Operating Procedures (SOPs).
Remuneration for this role will be commensurate with qualifications & experience. To learn more about us and apply, check out isdm.org.in/careers.
ISDM is an equal-opportunity organization with a particular emphasis on affirmative action. The culture of the organization is one of professionalism while also one that greatly values relationships.