Technical Support Engineer

Job Description

Position Overview

A day to day schedule would consist of answering client calls, responding to

porting in phone numbers and following up on previous support tickets to

ensure all issues are resolved.

Candidates must be able to follow SOP, create support tickets, follow

through if issue is not resolved right away, and ask for help if there is a

• EXTREMELY well organized
• must be a self-starter, outside the box thinker
• be able to work under pressure, keep organized and look for solutions
• seek out solutions when they hit a roadblock instead of dropping the

• answer support/general calls from end users and resolve their issue
• provision new phone systems, phones, port numbers
• manage remote installation of internet & VoIP service with on-site

• install/maintain/upgrade software for IP cameras

• Asterisk/Vicidial/GoAuto Dial
• VoIP troubleshooting
• Maintain windows server, Dialer, VoIP, FTP Server, WatchGuard,

• IP phone configuration & setup
• CentOS and general Linux operation

• Be able to speak & write English fluently with little or no accent
• must have high speed internet with at least 10m connection
• access to a working computer and a quiet place to work

• 3+ years of experience with VOIP, Asterisk, Vicidial,GoAuto Dial
• Experience in Installing, configuring and deployment of Asterisk,

Asterisk based applications like GoAutoDial, Vicidial, IVR and

• Experience in Installing, configuring and deployment of Asterisk,

Asterisk based applications like GoAutoDial, Vicidial, IVR and

• This role will suit someone with prior experience of working within

Asterisk environment, particularly with experience of configuring

• Must have good trouble shooting skills in using network testing tools

• Experience trouble shooting Vici Dialers and Asterisk would be useful.
• The applicant must be prepared to work outside of core hours to

• Should also know MySQL databases and VoIP.
• Proven track record of deploying Dialers or IVR applications in an

• Experience in configuring with PRI Card, PRI Gateway, Analog

• Proficiency in the following programming languages: MySQL, PHP,

• must be organized and ability to document how-to and common

troubleshooting steps.