ServiceNow Architect

Job Description

ServiceNow Platform, IT Service Management (ITSM), ServiceNow Integration, JavaScript, ServiceNow Application Development, Agile Methodologies, Cloud Infrastructure, GenAI,

Job Type: Full-Time

About The Role

You will lead the technical direction of projects, ensuring the efficient delivery of high-quality, scalable, and flexible solutions.

• Design and architect ServiceNow solutions that meet business and technical requirements, ensuring scalability, reliability, and performance, with the integration of Generative AI where appropriate.
• Lead the technical team in implementing ServiceNow applications, including ITSM, ITOM, ITBM, HRSD, and others, using AI-driven insights to optimize processes and automation.
• Integrate Generative AI models and capabilities to enhance ServiceNow features, such as predictive analytics, intelligent automation, and enhanced decision-making capabilities.
• Collaborate with clients to understand their requirements and provide strategic guidance on best practices and effective ServiceNow implementations powered by Generative AI.
• Conduct technical assessments, code reviews, and provide solutions to complex business challenges, incorporating AI to improve solutions&apos effectiveness.
• Provide leadership and mentorship to the ServiceNow development and implementation teams, promoting AI adoption within the platform.
• Manage end-to-end solution design, including integration with third-party tools and systems, using AI-driven approaches to improve data and workflow processes.
• Oversee platform upgrades, ensuring the integration of AI features, with minimal downtime or disruption.
• Drive innovation by recommending new AI capabilities, ServiceNow features, and tools to improve functionality and usability.
• Work closely with business analysts, project managers, and stakeholders to ensure that AI-driven solutions align with organizational goals.
• Manage the configuration of ServiceNow modules, including custom development of workflows, business rules, and AI-powered integrations.
• Ensure compliance with ITIL processes, service management standards, and generative AI best practices.
• Develop and maintain documentation related to architecture, solution designs, AI integrations, and configurations.

• 7+ years of experience in ServiceNow development, administration, and architecture.
• Strong expertise in ServiceNow ITSM, ITOM, ITBM, HRSD, and other ServiceNow modules.
• Hands-on experience with ServiceNow platform development, including scripting, orchestration, and integrations.
• In-depth knowledge of ServiceNow best practices, upgrade strategies, and platform security.
• Proven experience leading ServiceNow implementations and managing cross-functional teams.
• Solid understanding of cloud technologies, APIs, and web services (REST/SOAP).
• Experience integrating Generative AI solutions to automate workflows, improve decision-making, and enhance user experiences on the ServiceNow platform.
• Strong problem-solving skills and ability to architect complex AI-powered solutions.
• Experience with ServiceNow integrations with external systems (e.g., LDAP, Active Directory, and other enterprise tools).
• ITIL certification (preferably Expert) or relevant ServiceNow certifications.
• Excellent communication skills and ability to liaise with both technical and business stakeholders.
• Ability to work in a hybrid environment, collaborating with teams across multiple locations.

• Generative AI certification or hands-on experience in implementing AI solutions in enterprise environments.
• ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD).
• Familiarity with Agile methodologies and DevOps practices.
• Experience with ServiceNow&aposs APM (Application Portfolio Management) and Custom Applications.
• Knowledge of cloud platforms like AWS or Azure and their AI services.

• Competitive salary and benefits package.
• Flexible working environment with hybrid work options.
• Opportunities for professional growth and development.
• Collaborative and innovative team culture.