Customer Success Engineer/ Lead- PS
Onix Pune
Job Description
Job title: Professional Service Engineer / Customer Success EngineerJob location: Pune
Responsibilities- Take ownership of the entire client relationship, from onboarding to decommissioning
- Assist customers in
- Tool issues and enhancements
- Demo
- Deployment, upgrades & license renewal
- Tool usage & best practices overview
- Critical & High vulnerability mitigation
- Customized deployments and Customized scripting
- Work closely with product engineering teams to troubleshoot and resolve customer issues
- Monitor customer experience through feedback surveys
- Contribute to product use case and feature grooming
- Manage the entire customer journey (from lead to invoicing) on all three cloud marketplaces (GCP, Azure and AWS)
- Collaborate actively on product collateral
- Maintain internal microsite
- Create release notes, release videos
- Create feature and demo videos
- Ideally, 5+ years of experience working in a tech company with a customer facing role
- Engineering/CS undergrad degree equivalent to BE/BTech, MBA
- Work experience in the field of Quality Assurance (Must Have)
- Strong understanding of DATA related concepts
- Good functional understanding of various DB platforms - RDBMS, Big Data, No SQL, Cloud DBs etc
- Good understanding of SQL
- Basic understanding of app hosting and infra components
NITYADAR ELECTRICAL WORKS PRIVATE LIMITEDPune
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