Service Delivery Ops Associate Manager

Designation: Service Delivery Ops Associate Manager

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• Act as a subject matter expert for the unit.
• Accountable for the delivery of contracted services within the assigned service line.
• Understand and improve existing metrics in the process.
• Manage the deal budget effectively.
• Participate in the establishment and development of operations.
• Ensure delivery of non-commercial aspects of the outsourcing agreement.
• Initiate, design, and implement business process excellence improvements.
• Establish and maintain key relationships with the client, team leads, and client management.
• Comply with all Client and Accenture Data Security/Data Protection and Quality requirements.
• Implement necessary reporting and governance arrangements.
• Act as the escalation point for problems/issues within the service line.
• Ensure right staffing levels within the service line.
• Identify and implement procedural & policy improvements.
• Drive activities to meet requirements (e.g., timelines, quality, and costs).
• Liaise with Service Management Team on reporting performance measures to the Client.
• Ensure Business Continuity and Disaster Recovery Plans are up to date and tested periodically.
• Participate in and/or support during Client visits.

Employment law, on the other hand, is defined more broadly as the negotiated relationships between employers and employees.

• Problem-solving skills
• Agility for quick learning
• Written and verbal communication

• Extensive and demonstrable experience of Hire to Retire HR Operations Processes.
• HR Service Delivery Experience.
• Multi-cultural awareness.
• Strong MS Office and Excel skills.
• Proficient with Business Excellence Practices.
• Client Interfacing skills (Email & Phone).
• English language proficiency.
• Proven track record of leading HR Operations team.
• Knowledge and experience of HR Systems.
• Problem-solving skills.

• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor or team leads
• Generally interacts with peers and/or management levels at a client and/or within Accenture
• The person should require minimal guidance when determining methods and procedures on new assignments
• Decisions often impact the team in which they reside and occasionally impact other teams
• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts