Senior Commercial Loan Servicing Representative - Hyderabad - ref. o58529515
Job Description
About this role:
Wells Fargo is seeking a Senior Commercial Loan Servicing Representative
In this role, you will:
- Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans
- Provide direct customer service and acts as primary servicing contact for the loan
- Support less experienced loan administrators in providing resolutions of inquiries and complaints
- Determine appropriate course of action and conduct investigative steps to fully identify customer issues
- Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
- Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
- Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
- Monitor collateral and prepare payoff letters, releasing collateral customer research and billing obtain insurance information and monitor ongoing coverage
- Provide subject matter expertise and interpretation of procedures to less experienced individuals
- Respond independently to complaints escalated at the highest level
- Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
- 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Posting End Date:
27 Feb 2025
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